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EU Digital Services Act

DSA contact and content reports

Single point of contact for EU authorities and users, plus the notice-and-action mechanism for reporting illegal content surfaced on Havlo.

Last updated 28 May 2026

Single point of contact

For all DSA-related correspondence - from EU authorities, users, or third parties - please contact:

Danny Mine (designated DSA contact)

Email: hello@havlo.io

Language for correspondence: English. We will accept correspondence in German, French, Spanish, Italian, and Dutch but will respond in English.

We aim to respond to any DSA notice within 5 working days for substantive matters and within 24 hours to acknowledge receipt.

Report illegal content

Havlo aggregates product listings from third-party retailers. If you believe a listing surfaced on Havlo describes content or goods that are illegal under EU law or your national law, please report it via email to hello@havlo.io. Include in your notice:

  • A description of the suspected illegal content or product, including a URL on havlo.io if applicable.
  • Your reason for considering it illegal, with a reference to the law that applies.
  • Your name and email (required so we can communicate the outcome) - your identity will not be shared with the retailer unless legally required.
  • A statement confirming your good faith belief that the information you provide is accurate.

What we do with reports

On receipt of a notice we will:

  • Acknowledge receipt within 24 hours.
  • Review the notice for completeness - if information is missing we'll request it.
  • Assess the listing against EU law and any specific national-law claims included.
  • Take a decision: leave the listing live, remove it, or de-rank it. For removals we keep an audit log of the decision.
  • Communicate the decision to you and (separately) to the affected retailer where applicable, in line with DSA Article 17.

Content moderation transparency

Havlo does not perform automated content moderation in the DSA sense - we do not use AI to flag user-generated content for removal. Our product-matching engine (which decides whether two listings refer to the same product) does not make moderation decisions; it only groups equivalent products for price comparison.

Listings removed under a DSA notice are recorded in an internal log with the reason, the law cited, and the decision date. Aggregated statistics are reported annually below.

Annual transparency

Havlo is well below the DSA's Very Large Online Platform (VLOP) threshold of 45 million monthly EU users and is therefore not subject to the enhanced VLOP reporting obligations. We will, however, publish a summary annually of:

  • Number of notices received (broken down by claimed legal basis).
  • Median time to first response.
  • Number of listings removed.
  • Number of decisions appealed by retailers.

Out-of-court dispute settlement

If a retailer disagrees with our decision to remove their listing, they may contact us at hello@havlo.io to appeal. If the appeal does not resolve the dispute, the retailer may submit the dispute to a certified out-of-court dispute settlement body in their EU member state, as provided for in DSA Article 21.

This page

This DSA contact page was last reviewed on 28 May 2026. We will update it when EU contact persons, internal escalation routes, or annual transparency figures change.

Questions about this policy? Reach us at hello@havlo.io.